INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
DOI:
10.1016/j.ijinfomgt.2016.04.016
出版年:
OCT 2016
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摘要
As a proxy for the vitality of online brand community, effective interaction has always been viewed as a prerequisite for the formation of harmonious organization atmosphere and high degree of organizational identity. To investigate the process, this study proposes.a model delineates the relationship among community interactions, harmonious community relationships, and customers' community identification. The findings, based on 665 valid samples, reveal that different community interactions (product information, human-computer, and interpersonal) have different effects on harmonious community relationships (customer-brand and customer-other customers' relationships), which in turn influences customers' identification with community. Furthermore, these community interactions have an interactive effect on harmonious community relationships. Based on the analytical results, this study concludes with some managerial and research implications. (C) 2016 Elsevier Ltd. All rights reserved.
