作者:Yao, T (Yao, Tang)[ 1,2 ] ; Qiu, Q (Qiu, Qi)[ 3 ] ; Wei, YG (Wei, Yigang)[ 1,2 ]
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
卷: 76页: 1-8子辑: A
DOI: 10.1016/j.ijhm.2018.03.018
出版年: JAN 2019
文献类型:Article
摘要
High employee turnover has been a concern of the hotel practitioners and academics. Previous research more focused on reducing employee turnover by improving economic incentives. However, psychological incentives are getting more concerned now. This study aims to analyze the psychological mechanism affecting the attitudinal and behavioral loyalty of employees in hotel sector. This study uses organizational commitment theory and regards the hotel employee as an internal customer to construct and verify a conceptual framework. Several important findings are observed. First, affective, normative, and continuance commitment have apparent and varying effects on the attitudinal and behavioral loyalty of employees. Second, the attitudinal loyalty of employees significantly promotes behavioral loyalty. Third, employee trust and satisfaction in hotel sector are vital antecedents of the three dimensions of organizational commitment. These findings have important implications for managing hotel employee turnover and improving the psychological achievements of employees to consequently enhance attitudinal and behavioral loyalty.
关键词
作者关键词:Organizational commitment; Hotel employee turnover; Internal customer; Attitudinal loyalty; Behavioral loyalty
KeyWords Plus:STRUCTURAL EQUATION MODELS; JOB-SATISFACTION; TRANSFORMATIONAL LEADERSHIP; PSYCHOLOGICAL CONTRACT; MEDIATING ROLE; TRUST; TURNOVER; PERFORMANCE; MANAGERS; METAANALYSIS
通讯作者地址:
Beihang University Beihang Univ, Sch Econ & Management, Beijing, Peoples R China.
通讯作者地址: Wei, YG (通讯作者)
